Latest PDF of 3313: Avaya Aura Contact Center Maintenance and Troubleshooting Exam

Avaya Aura Contact Center Maintenance and Troubleshooting Exam Practice Test

3313 Exam Format | Course Contents | Course Outline | Exam Syllabus | Exam Objectives

Test Detail:
The Avaya 3313 Avaya Aura Contact Center Maintenance and Troubleshooting Exam is designed to assess the candidate's knowledge and skills in maintaining and troubleshooting Avaya Aura Contact Center solutions. This exam measures the candidate's understanding of the concepts, processes, and techniques involved in maintaining and troubleshooting Avaya Aura Contact Center deployments. The following description provides an overview of the Avaya 3313 exam.

Number of Questions and Time:
The Avaya 3313 exam typically consists of approximately 65 to 75 multiple-choice questions. The exact number of questions may vary. Candidates are given 90 minutes to complete the exam. The passing score is typically 75% or higher, meaning candidates must answer a sufficient number of questions correctly to meet the passing threshold.

Course Outline:
To prepare for the Avaya 3313 exam, candidates can undergo training programs that cover the key topics and skills required for maintaining and troubleshooting Avaya Aura Contact Center solutions. These courses provide a comprehensive understanding of Avaya Aura Contact Center architecture, configuration, and troubleshooting techniques. The course outline may include the following topics:

1. Avaya Aura Contact Center Overview:
- Introduction to Avaya Aura Contact Center architecture and components
- Overview of Avaya Aura Contact Center management and administration tools
- Understanding Avaya Aura Contact Center call flow and routing

2. Maintenance and Upgrades:
- Performing routine maintenance tasks on Avaya Aura Contact Center components
- Managing system updates and upgrades
- Troubleshooting common maintenance issues

3. System Configuration and Troubleshooting:
- Configuring Avaya Aura Contact Center features and functionalities
- Troubleshooting configuration issues
- Investigating and resolving system errors and alarms

4. Integration and Interoperability:
- Integrating Avaya Aura Contact Center with other Avaya and third-party systems
- Troubleshooting integration and interoperability issues

5. Performance Monitoring and Troubleshooting:
- Monitoring Avaya Aura Contact Center performance metrics
- Identifying performance bottlenecks and troubleshooting performance issues
- Optimizing system performance

Exam Objectives:
The Avaya 3313 exam aims to assess the candidate's knowledge and skills in maintaining and troubleshooting Avaya Aura Contact Center deployments. The exam objectives include the following:

1. Understanding Avaya Aura Contact Center architecture, components, and call flow.
2. Demonstrating proficiency in performing routine maintenance tasks and system upgrades.
3. Configuring Avaya Aura Contact Center features and troubleshooting configuration issues.
4. Integrating Avaya Aura Contact Center with other systems and troubleshooting interoperability issues.
5. Monitoring system performance, identifying performance issues, and implementing optimization measures.
6. Applying troubleshooting techniques to identify and resolve system errors and alarms.

Exam Syllabus:
The Avaya 3313 exam syllabus covers the key topics and knowledge areas required to successfully maintain and troubleshoot Avaya Aura Contact Center solutions. The syllabus includes the following areas of study:

- Avaya Aura Contact Center architecture and components
- Routine maintenance tasks and system upgrades
- System configuration and troubleshooting techniques
- Integration and interoperability with other systems
- Performance monitoring and optimization
- Troubleshooting system errors and alarms

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Avaya
3313
Avaya Aura Contact Center Maintenance and Troubleshooting
Exam
https://killexams.com/pass4sure/exam-detail/3313
QUESTION: 56
In a sip-enabled Avaya Aura� Contact Center (AACC) deployment, which component
supplies call treatment and call progress tones to external callers?
A. SIP Gateway manager
B. Contact center Media services
C. Avaya Aura Media server
D. Session Manager
Answer: B
QUESTION: 57
In a SIP-enable Avaya Aura Contact Center (AACC) environment, when a call is
presented to an agent's telephone, the Avaya Agent Desktop (AAD) also alerts the agent
to the incoming call. If the agent uses AAD to answer the call, what request does CCNS
send to switch using Application Enablement services (AES)?
A. CCT
B. SIP RTP
C. TAPI AnswerCall
D. TR87 AnswerCall
Answer: A
QUESTION: 58
The C:\WINDOWS\system32\drivers\etc\hosts file on the Contact Center Manager
Server (CCMS) contains multiple entries for each host. You have removed the duplicate
entries by manually editing the file. What should you do next to completely resolve the
issue?
A. Run the Server Configuration utility, save and apply all changes, then reboot the
CCMS server.
B. Reboot the CCMS server.
C. Use the windows services utility to restart the MAS Configuration manager services.
D. Run the CCMS network Configuration utility, save and apply all changes, then reboot
the CCMS server.
Answer: C
QUESTION: 59
The Call-by-Call report identifies what happens to a call from the time it enters the
system, until it leaves Contact Center control. The report is an event report that traces
and records the events of each call. Which three statements regarding the Call by-Call
report are true? (Choose three.)
A. If a call is queued and an announcement is played, the event will be included in the
event column.
B. The Call-by-Call report can include several reporting intervals.
C. You can enable Call-by-Call statistics for reports on a per application basis.
D. The Call ID is the identifier that ties alt information together to produce the complete
record for each call.
Answer: A, B, C
QUESTION: 60
The phantom Scan Utility (Pscan) is an AACC utility used to scan and perform which
three tasks? (Choose three.)
A. Clear call from the utility and from Real-TIME Display Report.
B. Disconnect the call if one is present in the system.
C. View only those calls that are waiting in queue.
D. View all calls
Answer: A, B, C
QUESTION: 61
A technician is troubleshooting a hung call under Public Tabular Displays > Standard
Skillset Display. When using the Phantom Scan Utility (Pscan) to view waiting calls,
what will occur when you select a Call ID and click the Clear button?
A. The call is disconnected and you must refresh the Real-Time Display Report.
B. The call is removed from the utility and from the Real Time Display Report.
C. The call is removed from the utility but will remain on the Real-Time Display Report
D. The call is removed from the Real-Time Display Report and the call is disconnected.
Answer: C
QUESTION: 62
Which Windows Event Viewer folder contains Communications Control Toolkit (CCT)
audit, error, and security log files?
A. Windows Event Viewer\Performance\Logs
B. Windows Event Viewer\Windows Logs\System
C. Windows Event Viewer\Windows Logs\Security
D. Windows Event Viewer\Windows Logs\Applications
E. Windows Event Viewer\Applications and Services Logs
Answer: E
QUESTION: 63
Refer to the Exhibit.
In a SIP-enabled contact center deployment which protocol is used to connect the
Application Enablement Service (AES) and Contact Center Manager Server (CCMS)?
A. TCP
B. STP
C. H.323
D. AML
E. TR87/TLS
Answer: B

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Avaya Aura Contact Center Maintenance and Troubleshooting Exam Practice Test

3313 Exam Format | Course Contents | Course Outline | Exam Syllabus | Exam Objectives

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