Latest PDF of CHAD: Certified Heroku Architecture Designer

Certified Heroku Architecture Designer Practice Test

CHAD Exam Format | Course Contents | Course Outline | Exam Syllabus | Exam Objectives

Salesforce Heroku Architecture Designer exam.
Exam Questions : 60 multiple-choice/multiple-select questions
Exam Duration : 105 minutes
Passing score: 72%
Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment. Click here for information on scheduling an exam.
Prerequisite: None

About the Salesforce Heroku Architecture Designer Credential
The Salesforce Certified Heroku Architecture Designer credential is designed for individuals who have the knowledge, skills, and extensive experience with architecting scalable solutions, deploying and managing apps, and managing teams and build-workflows on Heroku—specifically, Heroku Enterprise. This credential is targeted for a Heroku Consultant or Partner, who has an awareness of app dev best practices and how they apply to Heroku, an understanding of how to build scalable apps on Heroku, and knowledge of Heroku use cases and how to apply Heroku best practices.

Audience Description: Salesforce Certified Heroku Architecture Designer
The Salesforce Certified Heroku Architecture Designer exam is intended for an individual who has architectural knowledge of the Heroku platform and its capabilities, including:

Designing, building, deploying and scaling Heroku apps, managing and operating apps, teams, and build infrastructure
Knowing when to use Heroku Enterprise, and understanding the security and trust options available in Heroku and Heroku Enterprise Utilizing add-ons to extend applications, in particular Heroku Postgres and Apache Kafka on Heroku.
Integrating Heroku apps with Salesforce data via database, API and event systems, including Heroku Connect.
The Salesforce Certified Heroku Architecture Designer exam is intended for an individual who has a minimum of two years of experience and skills across the Heroku domains, including:
- Building and deploying apps on the Heroku platform
- Architecting scalable solutions
- Using add-ons from the Elements Marketplace
- Architecting solutions using Heroku Postgres, Heroku Redis, Dataclips, and Heroku Connect
- Prescribing a third-party add-on and add-on sharing
- Using Heroku Private Space Peering and VPN Connections
- Understanding Private Space Runtime versus Common Runtime
- Understanding how Heroku Enterprise can improve a system's architecture
- Architecting solutions using Heroku Shield, and the benefits of various certifications Heroku has
- Architecting solutions using Enterprise Teams
- Architecting an application using the Twelve-Factor methodology correctly
- Constructing solutions for building a microservices architecture
- Building architectures that use Apache Kafka on Heroku
- Integrating Heroku apps with the Salesforce Lightning Platform
- A candidate for this exam is not expected to:
- Know how to architect Salesforce Lightning Platform solutions.

Exam Outline
The Salesforce Certified Heroku Architecture Designer exam measures a candidates knowledge and skills related to the following objectives. A candidate should have hands-on experience with Heroku Architecture and have demonstrated the application of each of the features/functions below.

Heroku Platform: 10%
Demonstrate an understanding of the basics behind building and deploying apps on Heroku, including the role of buildpacks in slug creation.
Architect scalable solutions that are performant even during high traffic spikes.
Architect and deploy solutions using add-ons and other components from the Elements Marketplace, including various add-ons, buildpacks, and Heroku Buttons.
Data: 17%
Demonstrate knowledge of Heroku Postgres, including data handling, security, and common use cases for follower databases. Describe the use cases of Dataclips.
Architect solutions using Apache Kafka on Heroku to facilitate streaming communication between applications, services and/or functions.
Architect solutions using Heroku Redis.
Demonstrate the ability to prescribe a third-party add-on and add-on sharing, when appropriate.
Security: 15%
Construct architectures which leverage Heroku to achieve different security certifications.
Recommend Heroku Private Space Peering or VPN Connections for appropriate use cases.
Recommend when an app should run in the Private Space Runtime versus the Common Runtime.
Heroku Enterprise: 28%
Demonstrate how features of Heroku Enterprise can improve a system's architecture.
Recommend networking solutions that use Heroku Private Spaces or the Common Runtime, appropriately.
Describe the compliance features of Heroku Shield.
Describe the features of Enterprise Teams.
Architect Applications: 15%
Recommend architectures that use the twelve-factor app methodology correctly.
Construct solutions for creating an orchestration layer for building a microservices architecture using Apache Kafka on Heroku.
Integrations: 15%
Recommend architectures that use Heroku Connect appropriately, including the correct use of External IDs.
Recommend techniques to integrate Heroku apps with the Salesforce Lightning Platform, and understand when to apply particular techniques.

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Certified Heroku Architecture Designer
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Question: 109
Universal Containers wants to measure their adherence to specific SLAs for all Work Orders.
In which order should a Consultant implement the setup to achieve this requirement?
A. Set Up Milestones, Create Entitlement records, Set Up Entitlements Process for Work Orders.
B. Set Up Entitlements Process for Work Orders, Set Up Milestones, Create Entitlement records.
C. Create Entitlement records, Set Up Entitlements Process for Work Orders, Set Up Milestones.
D. Set Up Milestones, Set Up Entitlements Process for Work Orders, Create Entitlement records.
Answer: B
Question: 110
Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended
Work Order Line Items to manage the tasks and assets/parts necessary to manage the work. Which two of the following must
be considered as part of this solution to ensure Work Orders are properly completed? (Choose two.)
A. Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.
B. Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.
C. Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.
D. Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.
Answer: BC
Question: 111
Universal Containers wants their Technicians to record Asset Number using a barcode scanner when completing Work Orders.
What field type should be configured to capture this information?
A. Barcode
B. Date
C. Formula
D. Text
Answer: D
Question: 112
Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with
Service Appointments or Service Resources.
How would a Partner user update the Work Order record from a mobile device?
A. Field Service mobile app
B. Salesforce mobile app
C. Work Order records cannot be updated on a mobile device
D. Salesforce Touch
Answer: B
Question: 113
Universal Containers wants to reduce their mean-time-to-service.
Which three Field Service process should a Consultant recommend to accomplish this goal? (Choose three.)
A. Adjust Scheduling Policy
B. Knowledge Base
C. Dispatching
D. Customer Entitlements
E. Scheduling
Answer: ABC
Question: 114
Universal Containers wants to invoice its customer for the parts used when performing repairs on installed Assets.
What should a Consultant recommend to track the price of the parts consumed?
A. Use Products and Price Books to track the price.
B. Use Opportunity Line Items and Price Books to track the price.
C. Use a custom object to model the Work Order pricing and price.
D. Use Assets and Products to track the price.
Answer: A
Question: 115
Universal Containers wants to track the total associated price when servicing Work Orders for customers.
Which two of the following should the Consultant recommend? (Choose two.)
A. Use Work Order and Work Order Line Items.
B. Use a custom object to model the Work Order pricing.
C. Use the Einstein Pricing Configurator.
D. Set up Products and Price Books.
Answer: AD
Question: 116
In the Dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher? (Choose three.)
A. Google Traffic Data
B. Service Appointment Dependencies
C. Resource�s Home Base
D. Service Appointments
E. Resource�s Travel Speed
Answer: ACD
Question: 117
Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app.
What should a Consultant recommend?
A. Create a Quick Action on the Service Appointment to launch a Visualforce signature page.
B. Create an Approval Process from the Service Appointment for the customer�s Authorization.
C. Create a checkbox on the Service Appointment that will capture the customer�s Authorization.
D. Create a custom text field to capture the customer�s signature on Salesforce mobile app.
Answer: C
Question: 118
Universal Containers maintains their service level agreements at the customer level only.
How can a Consultant ensure agents can verify coverage?
A. Set up Entitlement Process, set up Service Contracts, display the related List on the Contact Page Layout.
B. Create Milestones, set up Entitlement Process, display the related List on the Work Order Page Layout.
C. Create Milestones, set up Entitlement Process, display the related List on the Account Page Layout.
D. Create Contract Line Items, set up Entitlement Process, display the related List on the Asset Page Layout.
Answer: C
Question: 119
Universal Containers has Role-based Technicians and Managers who handle Service Appointments. Many times, Technicians
arrive on-site but are unable to gain access to the customer�s equipment. In this scenario, only the Manager has permission to
cancel the Service Appointment.
How should a Consultant recommend adhering to this business process?
A. Assign Permission Sets that allow Status Transitions.
B. Allow Status Transitions based on Role.
C. Limit Status Transitions based on Profile.
D. Configure Status Transitions based on Resource Type.
Answer: C
Question: 120
Universal Containers is tracking customer issues in their call center. Sometimes this requires a Technician to be on-site at the
customer�s location.
What set of steps should a Consultant recommend to dispatch the Technician?
A. Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.
B. Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.
C. Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.
D. Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.
Answer: D

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