Latest PDF of CRT-271: Certification Preparation For Community Cloud Consultants

Certification Preparation For Community Cloud Consultants Practice Test

CRT-271 Exam Format | Course Contents | Course Outline | Exam Syllabus | Exam Objectives

Exam Details for CRT-271 Certification Preparation For Community Cloud Consultants:

Number of Questions: The exam consists of approximately 60 multiple-choice and multiple-select questions.

Time Limit: The total time allocated for the exam is 90 minutes (1 hour and 30 minutes).

Passing Score: To pass the exam, you must achieve a minimum score of 68%.

Exam Format: The exam is conducted online and is proctored. You will be required to answer the questions within the allocated time frame.

Course Outline:

1. Introduction to Salesforce Community Cloud:
- Overview of Salesforce Community Cloud
- Key features and benefits of Community Cloud
- Understanding community member roles and access

2. Community Setup and Configuration:
- Creating and configuring community templates
- Customizing community branding and layout
- Managing community users and access permissions

3. Community Builder and Lightning Components:
- Building and designing community pages using Community Builder
- Utilizing Lightning components for enhanced functionality
- Implementing custom Lightning components in communities

4. Community Engagement and Collaboration:
- Enabling collaboration features in communities
- Implementing community engagement strategies
- Configuring and managing community content and discussions

5. Community Security and Sharing:
- Implementing community security and access controls
- Managing data sharing settings in communities
- Configuring authentication and login policies for community users

6. Community Analytics and Reporting:
- Utilizing community analytics to measure engagement and performance
- Creating custom reports and dashboards for community data
- Monitoring and optimizing community usage and adoption

Exam Objectives:

1. Understand the key concepts and features of Salesforce Community Cloud.
2. Configure and customize communities in Salesforce.
3. Build community pages using Community Builder and Lightning components.
4. Foster engagement and collaboration within communities.
5. Implement security measures and data sharing controls in communities.
6. Utilize analytics and reporting to measure community performance.

Exam Syllabus:

The exam syllabus covers the following topics:

1. Introduction to Salesforce Community Cloud
- Salesforce Community Cloud overview
- Community member roles and access

2. Community Setup and Configuration
- Community templates creation and configuration
- Customizing community branding and layout
- User management and access permissions in communities

3. Community Builder and Lightning Components
- Building and designing community pages with Community Builder
- Utilizing Lightning components in communities
- Implementing custom Lightning components

4. Community Engagement and Collaboration
- Enabling collaboration features in communities
- Strategies for community engagement
- Configuring and managing community content and discussions

5. Community Security and Sharing
- Implementing security controls in communities
- Data sharing settings in communities
- Authentication and login policies for community users

6. Community Analytics and Reporting
- Community analytics for measuring engagement and performance
- Creating custom reports and dashboards for community data
- Monitoring and optimizing community usage and adoption

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SalesForce
CRT-271
Certification Preparation For Community Cloud Consultants
https://killexams.com/pass4sure/exam-detail/CRT-271
Question: 91
Which three actions should the Salesforce Admin take before the Community launches? A Salesforce Admin is
launching a new Community in the Napili template for approximately one million members. The Community is built
with native Community template features and is within published member limits.
A. Prepare for cases logged by Community members and automation around auto response, case assignment, and
escalation rules.
B. Make sure customers are not members of other Salesforce Communities.
C. Test the Community for member activity, including cases and articles.
D. Formalize the member registration process, including automating the account assignment orperson account creation.
E. Performance test the Community with a large number of members with increased activity.
Answer: A,B
Question: 92
As a part of your Partner Community Roll-out strategy you plan to engage with stakeholder(s) within the business to
understand what they are hoping to get out of the community being implemented.
Who do you meet with?
A. Partner Relationship Manager and Sales Managers
B. Executives and the Partner Relationship Manager
C. Partner Relationship Manager and Marketing Managers
D. Sales Team, Marketing Team, Service Team and Executives
E. #AskForce on Twitter and the Success Community
Answer: D
Question: 93
When architecting a community strategy it is important to consider portal role count limitations .
What is the maximum number of portal roles that can existing in an organization?
A. 10,000
B. 2,500
C. 1,000
D. 4,000
E. 5,000
Answer: E
Question: 94
Which three Lightning Components are available in Builder when customizing a home page? Choose 3 answers
A. Related Topics List
B. Feed Publisher
C. Headline
D. Search Results
E. Home Page Tabs
Answer: A,B,D
Question: 95
What features are you able to take advantage of in the Topic Management section of the Community Manager?
A. Create, Merge, Rename and Delete Topics
B. Define Knowledge Articles that will be displayed against each topic
C. Assign Featured and Navigational Topics
D. Assign Featured Topics Only
E. Assign Navigational Topics Only
Answer: A
Question: 96
Universal Containers (UC) is building a Community to drive channel sales. UC has 2,000 partner accounts. The high-
level capabilities for UC Partners are:
� Partner users should only see Accounts and Cases that they have access to
� A Partner user must be able to create Cases for all Accounts in their account hierarchy, regardless of whether they
are a parent or child Account
� Partner users myst be able to collaborate within the private Groups of which they are
members
What are two ways the Salesforce Admin should fulfil these requirements? Choose 2 answers
Universal Containers (UC) is building a Community to drive channel sales. UC has 2,000 partner accounts.
The high-level capabilities for UC Partners are:
� Partner users should only see Accounts and Cases that they have access to
� A Partner user must be able to create Cases for all Accounts in their account hierarchy, regardless of whether they
are a parent or child Account
� Partner users myst be able to collaborate within the private Groups of which they are members
What are two ways the Salesforce Admin should fulfil these requirements? Choose 2 answers
A. Use Apex managed sharing on the Account and Case Object
B. Set External User Organisation-wide Defaults to Private on the Account and Case Object
C. Configure an Owner-based Sharing Rule on the Account and Case Object
D. Create a Criteria-based Sharing Rule with read/write access on the Account and Case Object
Answer: A,B
Question: 97
Universal Containers is experiencing an increase in spam in their Community. The Community Manager needs to put
in some pre -moderation rules to be alerted when multiple posts occur from the same user over a short period of time .
What should the Community Manager do to meet this requirement?
A. Create a rate rule and apply it to posts with newly registered members as the criteria
B. Activate a content rule to flag member -generated content with a Review Moderation action
C. Grant the �Community Moderator� permission to allow access to view engagement reports
D. Grant the �Moderate Communities Feed� permission to Community members so they can
flag content
Answer: D
Question: 98
niversal Containers (UC) is implementing a Customer Community which will have thousands of Accounts with tens of
thousands of Community users (Contacts). UC wants to ensure that all Customer Community licensed users are able to
access the assets tied to their Accounts .
Which action should the Salesforce administrator take when setting up asset sharing to ensure that Community users
can see their account assets?
Select one or more of the following:
A. Create a sharing rule for each accounts
B. Use Apex managed sharing to grant access to the Community users
C. Implement the role hierarchy on the Customer Community
D. Set up a sharing set that references the Account ID on the asset
Answer: D
Question: 99
Universal Containers builds their customer Community on Napili templates. They create several recommendations that
are visible on the home page, including one for their annual conference event. After the event, the Salesforce Admin
needs to remove the event recommendation.
Where should the Salesforce Admin delete the recommendation?
A. From the All Communities setup page
B. From the Community Workspace
C. From the Community site
D. From the Community Builder
Answer: A
Question: 100
Salesforce releases an enhanced feed publisher component in the latest release of the Napili template. Universal
Containers org is now on the latest version, but the collaboration component is NOT available in the Napili template .
What should the Salesforce Admin do to resolve this issue?
A. Refresh the Salesforce component list In Community Builder
B. Upgrade the template to like latest version
C. Enable Chatter for the one
D. Un publish and republish the Napili template
Answer: C

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Certification Preparation For Community Cloud Consultants Practice Test

CRT-271 Exam Format | Course Contents | Course Outline | Exam Syllabus | Exam Objectives

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