GE0-803 Exam Format | Course Contents | Course Outline | Exam Syllabus | Exam Objectives
Test Detail:
The Genesys GE0-803 exam, also known as GCP8-System Consultant Voice Platform, is designed to validate the knowledge and skills of individuals in the field of Genesys voice platform implementation and configuration. Here is a detailed overview of the GE0-803 certification, including the number of questions and time, course outline, exam objectives, and exam syllabus.
Number of Questions and Time:
The GE0-803 certification exam typically consists of approximately 80 to 100 multiple-choice and scenario-based questions. The exact number of questions may vary, but the exam is designed to thoroughly evaluate the candidate's understanding of Genesys voice platform concepts. The duration of the exam is approximately 120 minutes (2 hours).
Course Outline:
The GE0-803 certification course covers a wide range of topics related to Genesys voice platform implementation and configuration. The specific course outline may include the following components:
1. Genesys Voice Platform Overview:
- Introduction to Genesys voice platform architecture
- Understanding voice application development and deployment
- Overview of Genesys voice platform components and features
2. Voice Platform Configuration:
- Configuring voice platform applications and modules
- Understanding call routing and routing strategies
- Voice platform integration with other Genesys components
3. Voice Platform Troubleshooting and Maintenance:
- Monitoring and troubleshooting voice platform applications
- Handling common voice platform issues and errors
- Performing system maintenance and upgrades
4. Voice Platform Security and Compliance:
- Implementing security measures for voice platform components
- Ensuring compliance with industry standards and regulations
- Best practices for securing voice platform applications
Exam Objectives:
The objectives of the GE0-803 certification exam are to assess the candidate's knowledge and practical skills in Genesys voice platform implementation and configuration. The specific objectives include:
- Understanding the Genesys voice platform architecture, components, and features.
- Demonstrating proficiency in configuring and deploying voice applications on the Genesys voice platform.
- Troubleshooting and resolving issues related to voice platform applications.
- Implementing security measures and ensuring compliance with industry standards.
Exam Syllabus:
The GE0-803 exam syllabus outlines the specific topics and subtopics that will be covered in the exam. The syllabus may include:
- Genesys voice platform architecture and components
- Voice application development and deployment
- Call routing and routing strategies
- Voice platform integration with other Genesys components
- Troubleshooting and maintenance of voice platform applications
- Security and compliance considerations for the voice platform
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GE0-803
GCP8-System Consultant Voice Platform
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QUESTION: 111
Which of the following components listed are considered optional in a GVP 8.1 Solution?
(Choose six)
A. Call Control Platform
B. IVR Server
C. Composer
D. Supplementary Services Gateway
E. Speech Server
F. Resource Manager
G. CTI Connector
H. Media Control Platform
Answer: A, B, C, D, E, G
QUESTION: 112
GVP 8 supports HTTP and HTTPS
A. True
B. False
Answer: A
QUESTION: 113
When configuring GVP 8, which of the following groups of functions can be performed
through Genesys Administrator?
A. Adding New applications, Adding Application templates and creating Roles
B. Adding New applications, Adding Applications templates and setting user permissions
C. Viewing Alarms, Monitoring Applications, creating application solutions and changing
user permissions
D. All of the above
E. None of the above
Answer: D
QUESTION: 114
35
Under what circumstances it is appropriate to deploy an IP Call Manager?
A. Three or more VCS's
B. An IPCS and a VCS on the same computer
C. An IPCS deployed on the same computer as the EMPS
D. Two or more IPCS's
Answer: D
QUESTION: 115
Role Based Access control in GVP 8.1.2 is available only through Genesys Administrator.
A. True
B. False
Answer: A
QUESTION: 116
A Primary Voice Application URL is required when provisioning the IVR Profile. The
Primary Voice Application CANNOT include__________.
A. The fully qualified name of the web server that hosts the application
B. The numeric IP address of the web server that hosts the application
C. The name of the first page of the voice application
D. The path to the
Answer: D
QUESTION: 117
Which process of EMPS communicates with the dispenser?
A. SPS A-Self-Service Provisioning Server
B. SPM A-Self-Service Provisioning Manager
C. SCI -
Solution Control Interface
D. SCA - Self-Service Configuration Agent
36
Answer: A
QUESTION: 118
When the parameter localconfig is set equal to 1 (localconfig = 1) in GVP.ini, the WatchDog
service will_______.
A. Not read the local GVP.ini file, using the latest configuration contained in the LDAP
database for the VCS/IPCS parameter settings
B. Read the local GVP.ini file for the VCS/IPCS parameters, not using use the latest
configuration contained in the LDAP database.
C. Read the local watchdog.ini file for the VCS/IPCS parameters, not using use the latest
configuration contained in the LDAP database.
D. Read the local EMPS.ini file for the VCS/IPCS parameters, not using use the latest
configuration contained in the LDAP database.
Answer: B
QUESTION: 119
Outbound Calling is a feature typically associated with________configuration.
A. An In-Front of the Switch
B. A Behind the Switch
C. A VoIP application
D. An MRCP ASR
Answer: A
QUESTION: 120
Is ISCC function used by IVR-TServer in network mode ? Choose the best statement.
A. Yes because the IVR is like a second site
B. No because the IVR is integrated in the real site
C. No because ISCC function doesn?t exist in IVR-TServer
Answer: A
37
QUESTION: 121
When deploying multiple instances of IPCS, which IP address would need to be specified in
the configuration in order for the two or more IPCS to properly register their resources and
receive calls?
A. Local IP address
B. SQL Server
C. Primary Call Manager
D. Media Gateway IP address
Answer: C
QUESTION: 122
When using the Sun One Directory Server as the LDAP database to store the configuration for
GVP, the user name that is required is__________.
A. cn=Manager
B. GVPOwner
C. cn=Directory Manager
D. admin
Answer: C
38
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References
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