Microsoft Dynamics 365 Fundamentals (CRM) Practice Test

MB-910 Exam Format | Course Contents | Course Outline | Exam Syllabus | Exam Objectives

EXAM CODE: MB-910
EXAM NAME: Microsoft Dynamics 365 Fundamentals (CRM)
PASSING SCORE: 700/1000

Describe Dynamics 365 Marketing (15-20%)
Describe Dynamics 365 Sales (15-20%)
Describe Dynamics 365 Customer Service (15-20%)
Describe Dynamics 365 Field Service (15-20%)
Describe shared features (20-25%)

Describe Dynamics 365 Marketing (15–20%)
Describe Dynamics 365 Marketing capabilities
• Describe the process for generating and scoring leads by using marketing forms and pages
• Describe how to target customers by using segments and subscription lists
• Describe email marketing concepts and processes
• Describe the process of automating marketing activities by using customer journeys
• Describe event management features and capabilities
• Describe real-time marketing concepts and processes
Describe marketing-related apps
• Describe the capabilities of Dynamics 365 Customer Insights
Describe the capabilities of Dynamics 365 Customer Voice
Describe Dynamics 365 Sales (15–20%)
Describe the Dynamics 365 Sales lifecycle
• Describe the lead management process
• Describe the opportunity management process
• Describe the quote lifecycle
• Describe order and invoice management
• Describe sales pipeline and forecasting concepts
Describe sales-related apps
• Describe capabilities of Dynamics 365 Sales Insights
• Describe capabilities of LinkedIn Sales Navigator
Describe Dynamics 365 Customer Service (15–20%)
Describe Dynamics 365 Customer Service components
• Describe knowledge management
• Describe the case lifecycle including service-level agreements (SLAs) and entitlements
• Describe how to use queues to manage work
• Describe Omnichannel for Customer Service
• Describe historical analytics
Describe Dynamics 365 Field Service (15–20%)
Describe Field Service capabilities
• Describe the work order lifecycle
• Describe capabilities of the inspections feature
Describe scheduling capabilities
• Describe resource and scheduling processes
• Describe scheduling options including Schedule Assistant and Resource Schedule Optimization (RSO)
• Describe customer assets and how to enable proactive customer asset maintenance by using
Connected Field Service
Describe shared features (20–25%)
Identify common customer engagement features
• Describe Microsoft Dataverse as the foundation for Dynamics 365 apps
• Describe the Dynamics 365 customer engagement apps
• Describe customers and activities
Describe integration options
• Describe built-in reporting capabilities including dashboards, charts and views
• Describe Microsoft Teams integration capabilities
• Describe email capabilities including App for Outlook
• Describe how Microsoft Excel and Microsoft Word can be used with Dynamics 365 apps
• Describe options for analyzing data by using Power BI

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Microsoft Dynamics 365 Fundamentals (CRM)
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Question: 68
A company is considering implementing products and the product catalog in Dynamics 365 Sales.
Sales transactions can occur in multiple currencies. The company wants to manage exchange rates.
You need to explain to the company how Dynamics 365 Sales handles currency.
Which two statements describe how Dynamics 365 Sales handles currency? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. By default, all available currencies can be used.
B. By default, a base currency is available and other currencies can be added as needed.
C. Exchange rates are automatically updated.
D. Exchange rates need to be updated manually.
Answer: BD
Reference:
https://themscrmexpert.wordpress.com/2016/12/29/understanding-organizations-base-currency-in-dynamics-365-crm/
Question: 69
DRAG DROP -
A company implements Dynamics 365 Sales.
You need to recommend the features to implement that meet the following requirements:
ԣ Display a landing page when a sales manager signs in that shows the pipeline, top leads, open opportunities, and won opportunities.
ԣ Display an interactive list that allows sales representatives to see details for their accounts including the name, address, phone
number, contact, and last contact date for the account. Allow sorting by any column.
Which features should you recommend?
To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You
may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
Answer:
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/model-driven-apps/create-edit-views
Question: 70
A company uses Dynamics 365 Sales.
You need to analyze account data and create reports based on the analyses.
Which solution should you use?
A. Microsoft Forms Pro
B. Power BI
C. Power Automate
D. Management Reporter
Answer: B
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/introduction-sales-template-apps
Question: 71
DRAG DROP -
A company implements Dynamics 365 Sales.
Users are unsure how to perform various tasks.
You need to recommend features to help the company configure the system.
What should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more
than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
Answer:
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/manage-activities
Question: 72
You are a sales representative for a company that sells furniture. You collaborate with an engineering team and a design team to support
customer proposals.
The latest versions of all proposals must be available to both teams. Team members must be able to edit the proposals in real time.
You need to attach a proposal to a customer record.
Which mechanism should you use to attach the proposal?
A. Timeline attachment
B. Word template
C. Documents tab
Answer: C
Reference:
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/basics/manage-sharepoint-documents-document-
locations-in-dynamics-365- apps
Question: 73
A company uses Dynamics 365 Sales. The company creates sales proposals as PDF documents.
The company wants multiple users to access the latest version of a sales proposal in Dynamics 365 Sales. Users must be able to attach
notes to the proposal.
You need to recommend an app for the company.
Which app should you recommend?
A. Microsoft Excel
B. Microsoft Outlook
C. Dynamics 365 Sales Insights
D. Microsoft Teams
Answer: D
Reference:
https://appsource.microsoft.com/en-us/product/office/wa104382045?tab=overview
Question: 74
HOTSPOT -
A customer purchases Microsoft 365 and Dynamics 365 Sales.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
Answer:
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/configure-microsoft-teams-dialer https://docs.microsoft.com/en-us/power-
platform/admin/set-up-onenote-integration-in-dynamics-365
Question: 75
DRAG DROP -
You are designing reports for a pharmacy. The pharmacy uses Dynamics 365 Sales.
Match each tool to the reporting requirements.
Instructions: To answer, drag the appropriate tool from the column on the left to the requirements on the right. Each tool may be used
once, more than once, or not at all.
NOTE: Each correct match is worth one point.
Select and Place:
Answer:
Reference:
https://docs.microsoft.com/en-us/powerapps/user/export-excel-dynamic-worksheet

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