Latest PDF of SDM-2002001030: PDM MS (SDM

PDM MS (SDM_2002001030) Practice Test

SDM-2002001030 Exam Format | Course Contents | Course Outline | Exam Syllabus | Exam Objectives

Test Detail:
The Nokia SDM-2002001030 PDM MS (SDM_2002001030) exam is designed to validate the knowledge and skills of professionals in the Nokia Service Design and Management (SDM) domain. Here is a detailed description of the exam, including the number of questions and time allocation, course outline, exam objectives, and exam syllabus.

Number of Questions and Time:
The exact number of questions and time allocation for the Nokia SDM-2002001030 exam can be obtained from the official Nokia exam documentation. Typically, the exam consists of multiple-choice questions and is completed within a specified time limit to assess the candidate's understanding of the SDM concepts and their ability to apply them in practical scenarios.

Course Outline:
The course for the Nokia SDM-2002001030 exam covers various topics related to Service Design and Management. The course outline may include the following key areas:

1. Introduction to Service Design and Management:
- Overview of service design principles and best practices.
- Understanding the role of service management in delivering customer value.
- Introduction to Nokia's Service Design and Management framework.

2. Service Design Processes and Methodologies:
- Understanding the key stages of the service design lifecycle.
- Service strategy development and alignment with business objectives.
- Service catalog design and creation.
- Service level management and SLA definition.
- Service risk assessment and mitigation strategies.

3. Service Operations and Continual Improvement:
- Incident and problem management processes.
- Change management and release management.
- Service monitoring and performance management.
- Continual service improvement methodologies.

4. Service Integration and Customer Experience:
- Service integration strategies and best practices.
- Customer experience management and satisfaction measurement.
- Service reporting and communication with stakeholders.
- Managing customer expectations and service quality.

Exam Objectives:
The objectives of the Nokia SDM-2002001030 exam are to assess a candidate's proficiency in the following areas:

1. Understanding the principles and concepts of Service Design and Management.
2. Applying service design processes and methodologies.
3. Managing service operations and driving continual improvement.
4. Ensuring effective service integration and optimizing customer experience.

Exam Syllabus:
The exam syllabus for the Nokia SDM-2002001030 exam covers the topics mentioned in the course outline. The syllabus may include questions related to service design principles, service catalog management, service level management, incident and problem management, change management, customer experience, and service reporting.

Candidates should refer to the official Nokia exam documentation and study resources for accurate and up-to-date information on the exam format, content, and requirements. It is recommended to allocate sufficient time for exam preparation, including studying the course materials, practicing service design and management concepts, and gaining hands-on experience with Nokia SDM tools and frameworks.

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SDM-2002001030
PDM MS (SDM_2002001030)
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QUESTION: 151
Can the Lead Network Operations Business Manager start operational delivery after the
baseline shows an expected 30% negative gross margin?
A. No. Maximum accepted negative gross margin is 10%.
B. Yes. NSN needs to fulfill its obligations and execute operational service delivery anyway.
C. Yes. If the Cost Baseline is in line with the Business Case.
D. Only after the Cost Baseline is approved according to the required approval levels in the
Region.
Answer: D
QUESTION: 152
Which of these Key Performance Indicators (KPI) supports the identification of possible cost
overruns?
A. Project Cost Adherence (PCA)
B. Gross Margin (GM)
C. Actual Costs.
D. Forecast Costs (NELLE)
Answer: A
QUESTION: 153
Which team provides the majority of remote support to the GNOC regarding fault fixing?
A. Configuration Management.
B. Field Operations.
C. Performance Management.
D. Customer Care back office.
Answer: B
QUESTION: 154
You are supporting the review of the SLA's and are asked to advise the two 'Exemptions' that
will have MOST impact. Which are the 2 with MOST impact?
A. Non aligned 3rd Party SLA's & NSN Customer Contract SLA's & Performance/Capacity
limitations arising caused by special holidays.
B. Performance degradation caused by activities not approved by NSN & Planned downtime
for activities necessary to maintain and optimise the network.
C. Planned downtime for activities necessary to maintain and optimise the network &
Performance degradations caused by subcontractors.
D. Planned downtime for activities necessary to maintain and optimise the network & non
aligned 3rd Party SLA's & NSN Customer Contract SLA's.
Answer: D
QUESTION: 155
You have a Trouble Ticketing system that has a limited capability, which other function can
you use to assist you when calculating the SLA?
A. Configuration Management
B. OSS Management
C. Fault Management
D. Performance Management
Answer: D
QUESTION: 156
Which statement BEST describes the key requirements for setting up Field Operations tools
and process?
A. Ensure effective Work Force Management and contractor Mgt process and tools.
B. Ensure effective Work Force Management and Subcontractor Mgt process and tools.
C. Ensure effective contractor management and Spare Part Management process and tools.
D. Ensure effective Work Force Management and Spare Part Management process and tools.
Answer: D
QUESTION: 157
The customer CTO calls you (The Technical Support Manager) directly to resolve a service
outage in what he describes as strategically important area. What is the correct course of
action?
A. Call out a Technical Support Engineer to immediately resolve the issue.
B. Request the NOC to raise an urgent TT for the issue.
C. Escalate to FLM.
D. Immediately advise the CT head of the situation and request advice for prioritisation.
Answer: B
Explanation:
21Apres - Time Management
QUESTION: 158
The customer has an urgent request for network tuning in a specific area due to significant
cases of call drop, with the promise of increasing business opportunity in another area which
is mainly in the hands of the other supplier (competitor), what's the correct way to answer this
request?
A. It's a major network problem for which NSN could get the blame: therefore I will act to
complete this additional service as soon as possible without hassling the customer with any
administration.
B. This additional service improves the partnership between NSN and customer along with
the high probability to increase the business and NSN's footprint. Therefore I will act to
complete this additional service as soon as possible without a PO.
C. I assure the customer that NSN is going to solve the problem by our professional network
planning and optimization service, but in order to obtain all required resources and tools, it's
necessary to have a purchase order to start the activities.
D. I will escalate this customer request to the Customer Team and ask to approve the related
risk order.
Answer: C
QUESTION: 159
What are the MOST critical requirements in Field Operations to ensure performance quality?
A. Planning maintenance 24x7 and having people available.
B. Making sure there are sufficient people and spare parts to fix faults.
C. Meeting response times with suitably qualified and resourced people for assigned Work
Orders.
D. Ensuring there is a WFM system in place.
Answer: C
QUESTION: 160
Which Network Operations process utilises the majority of resources?
A. Performance Management.
B. Alarm Monitoring
C. Configuration Management.
D. Fault Management.
Answer: B

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References

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