Servicenow-PR000370 Exam Format | Course Contents | Course Outline | Exam Syllabus | Exam Objectives
Introduction
The ServiceNow Certified System Administrator Exam Specification defines the purpose,
audience, testing options, exam content coverage, test framework, and prerequisites
to become a ServiceNow Certified System Administrator.
Exam Purpose
The ServiceNow System Administrator Certification demonstrates that a successful
candidate has the skills and essential knowledge to contribute to the configuration,
implementation, and maintenance of the ServiceNow system.
Successfully passing this Certification exam also establishes a set of skills necessary to
continue in the ServiceNow Certification paths. It is a prerequisite for advanced
courses.
Exam content is divided into Learning Domains that correspond to key topics and
activities typically encountered during ServiceNow implementations. In each Learning
Domain, specific learning objectives have been identified and are tested in the exam.
The following table shows the learning domains, weightings, and sub-skills measured by
this exam and the percentage of questions represented in each domain. The listed subskills should NOT be considered an all-inclusive list of exam content.
1 User Interface & Navigation
ServiceNow Overview
Lists and Filters
Forms and Templates
Branding
20%
2 Collaboration
User Administration
Task Management
Notifications
Reporting
20%
3 Database Administration
Data Schema
CMDB
Application/Access Control
Import Sets
30%
4 Self-Service & Process Automation
Knowledge Management
Service Catalog
20%
5 Intro to Scripting & Application Tools
Scripting
Migration and Integration
Development
10%
Total 100%
Exam Structure
The exam consists of approximately (60) questions. For each question on the
examination, there are multiple possible responses. The person taking the exam reviews
the response options and selects the most correct answer to the question.
Multiple Choice (single answer)
For each multiple-choice question on the exam, there are at least four possible
responses. The candidate taking the exam reviews the response options and selects the
one response which most accurately answers the question.
Multiple Select (select all that apply)
For each multiple-select question on the exam, there are at least four possible
responses. The question will state how many responses should be selected. The
candidate taking the exam reviews the response options and selects ALL responses that
accurately answer the question. Multiple-select questions have two or more correct
responses.
Exam Results
After completing and submitting the exam, a pass or fail result is immediately
calculated and displayed to the candidate. More detailed results are not provided to
the candidate.
Exam Retakes
If a candidate fails to pass an exam, they may register to take the exam again up to
three more times for a cost of $100.
100% Money Back Pass Guarantee
Servicenow-PR000370 PDF Sample Questions
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ServiceNow
Servicenow-PR000370
Certified System Administrator
https://killexams.com/pass4sure/exam-detail/Servicenow-PR000370
Question: 22
Which would NOT appear in the History section of the Application Navigator?
A. Records
B. UI Pages
C. Lists
D. Forms
Answer: B
Question: 23
Which one of the following statements is a recommendation from ServiceNow about Update Sets?
A. Avoid using the Default Update set as an Update Set for moving customizations from instance to instance
B. Before moving customizations from instance to instance with Update Sets, ensure that both instances are
different versions
C. Use the Baseline Update Set to store the contents of items after they are changed the first time
D. Once an Update Set is closed as "Complete", change it back to "In Progress" until it is applied to another
instance
Answer: A
Question: 24
From the User menu, which actions can a user select? (Choose three.)
A. Send Notifications
B. Log Out ServiceNow
C. Elevate Roles
D. Impersonate Users
E. Order from Service Catalog
F. Approve Records
Answer: BCD
Question: 25
A REQ number in the Service Catalog represents
A. the order number.
B. the stage.
C. the task to complete.
D. the individual item in the order.
Answer: A
Question: 26
Which term refers to application menus and modules which you may want to access quickly and often?
A. Breadcrumb
B. Favorite
C. Tag
D. Bookmark
Answer: B
Question: 27
What is generated from the Service Catalog once a user places an order for an item or service?
A. A change request
B. An Order Guide
C. A request
D. An SLA
Answer: C
Question: 28
What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?
A. RITM (Number)>REQ (Number)>PROCUREMENT (Number)
B. REQ (Number)>RITM (Number)>PROCUREMENT (Number)
C. REQ (Number)>RITM (Number)>TASK (Number)
D. FULFILLMENT (Number)>RITM (Number)>TASK (Number)
Answer: C
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References
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